Renee Bennett is a young woman who struggles with low self-esteem and insecurities over her appearance. Out of a Chinatown basement office, she manages the website for cosmetics firm Lily LeClaire with co-worker Mason, while aspiring to work in their Fifth Avenue headquarters. When a vacancy for a receptionist comes up at HQ, she decides not to apply after reading the job description's emphasis on being the beautiful "face" of LeClaire. One night, inspired by the movie Big, Renee wishes at a fountain to be beautiful, but nothing happens. The next day, Renee falls off her SoulCycle bike during an exercise class, hitting her head and losing consciousness. When she wakes, she has not changed physically, but she believes herself to be astonishingly beautiful..