Heather Mason (Adelaide Clemens) and her adoptive father Christopher (Sean Bean), have spent the past few years moving from town to town and assuming different identities. Heather believes that they are on the run from the police because Christopher killed a man in self-defense and that her adoptive mother Rose (Radha Mitchell) died in a car crash. In fact, he has been protecting her from a cult of Silent Hill, called the Order. Rose was able to free Heather (Sharon) from one of the alternate dimensions using one half of a talisman called the Seal of Metatron, but she herself remained trapped in Silent Hill. Heather meets fellow student Vincent Cooper (Kit Harington), but is haunted by hallucinations of Silent Hill. She is approached by private investigator Douglas Cartland (Martin Donovan) regarding her identity. Heather warns her father, but he is abducted by the Order and taken to Silent Hill. Unaware of this, Heather goes to a mall to wait for him, but enters the mall's Otherworld. Douglas explains he was hired by the Order to find Heather, but decides to help her when he discovered who his clients were. A monster, the Missionary (Liise Keeling), kills Douglas. Heather returns to the real world and flees, unfortunately leaving her a suspect of Douglas' murder.